The advantages vary according to the level and hotel of the stay. You can see all the benefits on the PortoBay App and/or in the personal area at www.portobay.com.
Check-in begins after 2pm and Check-out is until Noon.
Yes. If you have not yet arrived contact reservations@portobay.pt. If you are at the hotel contact the reception.
Service subject to extra payment.
You can make your reservation directly on our website at WWW.PORTOBAY.COM or via our Reservations Centre: tel. +351 291 708 760 . reservations@portobay.pt. If you are already a member of the Prestige Club, you have a discount of up to 15% off the rates.
In compliance with Portuguese law, all the hotel's indoor areas are non-smoking. You may smoke in the outdoor areas and on the verandas adjoining the rooms.
You can choose to pay in cash or put it on your room bill. If you are a Prestige member and want to use your discount, what you consume should be added to your room bill.
No. For the safety and privacy of our guests, it is prohibited to use drones in all areas of the hotel, except when expressly authorised and accompanied by a PortoBay staff member.
Yes. You can access it through the following link: online complaint book
Minors under 18 years of age may not stay or overnight alone at the hotel, except for those who present a legal declaration/authorization from their parents or legal guardian.
Minors under 18 years of age who are accompanied by an adult must have the check-in carried out by that adult, who assumes responsibility for the stay. They must also always be accompanied by a parent, legal guardian, or a duly authorized adult, both in the room and in the hotel’s common areas.
You cannot book Day Use.
City taxes not included: a City Tax of 2€ per night/per guest aged 13 or over, up to a maximum of 7 nights will be applicable.
Yes. From 2026 onwards, all classified hiking trails will require mandatory booking, payment of a fee, and controlled access by time slots. This measure is managed by the Institute of Forests and Nature Conservation (IFCN-RAM) and aims to protect nature and improve visitors’ experience. Please consult the official information here.
Bookings are made exclusively through the official SIMplifica platform, with mandatory registration for all visitors. Access has a cost starting from €4.50 per person (which may vary depending on the trail). The reception team can assist with the booking process whenever necessary. Please consult the official information here.
For full details, up-to-date prices or specific questions, always consult the official IFCN website, which is the only official source of information.
Minors under 18 years of age may not stay or overnight alone at the hotel, except for those who present a legal declaration/authorization from their parents or legal guardian.
Minors under 18 years of age who are accompanied by an adult must have the check-in carried out by that adult, who assumes responsibility for the stay. They must also always be accompanied by a parent, legal guardian, or a duly authorized adult, both in the room and in the hotel’s common areas.
In addition to the amenities of the hotel PortoBay Serra Golf, its guests can also use the facilities of the resort Vila Porto Mare, in Funchal.
Yes. Contact reception giving one day's notice.
Yes. For this and other special menus inform the reception beforehand.
Yes. Contact the reception beforehand.
At the hotel entrance, by the car park, there's a special place set aside to keep your golf and other equipment.
There's a public beach with golden sand just 10 minutes by car from Santo da Serra, at Machico. For more information, contact the reception.
Yes. Guests at the PortoBay Serra Golf hotel with a Half-Board reservation can dine in the Atlântida buffet restaurant at the Vila Porto Mare resort in Funchal.
No, the hotel does not have adapted facilities.
You can offer various services, from dinner, flowers, sparkling wine, etc ... Contact the reception via serragolf@portobay.pt
With the exception of the Superior Room, all rooms at PortoBay Serra Golf have carpeted floors.
The hotel offers free outdoor parking.
You can store it and use the hotel facilities for the rest of the day.
The hotel does not accept pets. The hotel accepts guide dogs, hearing dogs and service dogs. Any guest who uses an assistance dog must provide proof of the following, whenever necessary: the identification of the animal (card and badge); compliance with the legally prescribed health requirements and compliance with the obligations for civil liability insurance required under the terms of the law. The assistance dog must carry an official badge which should identify it as such and be clearly visible. Please inform the hotel at the time of booking that you will be accompanied by an assistance dog so that we can prepare your room accordingly.
There is free Wi-Fi internet access throughout the hotel.
Yes, children can swim in the adults’ pool provided they are accompanied by a responsible adult.
